Support

We’re happy to help with anything to do with ANOAthlete.

Common questions

I didn’t get my sign-up or password-reset code

The email can take a minute or two. Check your spam or junk folder, make sure the address is spelled correctly, and use Resend code on the code screen after the short countdown. Codes expire after a short time, so use the newest one.

I forgot my password

On the sign-in screen tap Forgot password?, enter your email, type the code we send you, then choose a new password of at least 12 characters.

How do I delete my account?

Open Profile in the app and tap Delete my account. This permanently deletes your account, saved programmes and uploaded files, and clears the workouts stored on your phone. It cannot be undone. If you can’t open the app, email us from your account address and we’ll do it for you.

Where are my workouts stored?

On your phone. They are not backed up to our servers, so deleting the app or changing phone will lose them.

What files can I upload as a programme?

PDF, Word (.docx), images (JPG, PNG, WebP, HEIC), and spreadsheets (.xls, .xlsx, .csv), up to 40 MB. You need an account to use AI extraction. You always get to review the schedule before saving it.

The AI got my programme wrong

AI can make mistakes. You can edit days, sessions and exercises in the programme screen, or use Re-read original document before you approve it. If it keeps failing, email us the file name and what looks wrong.

How do I turn reminders on or off?

Use the Workout reminders switch on the Home screen. If you declined notifications earlier, allow them for ANOAthlete in your phone’s Settings.

Privacy and legal

Read our privacy policy and terms of use.